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FAQ

Orders & Returns

Track your orders and handle returns quickly and confidently.
Is it safe to buy dresses online from your store?
Yes, absolutely! It is safe to buy dresses online from Luxeunivers. We offer secure payment methods, protect your personal information with advanced encryption, and ensure that every order is carefully processed and delivered. Plus, our easy return and exchange policy gives you complete peace of mind while shopping.
Can I see a size guide or measurement chart before buying a dress?
Yes, of course! You can view our complete size guide and measurement chart before buying any dress. Each product page includes a detailed size chart to help you choose the perfect fit. If you still need help, our support team is always available to guide you with accurate measurements.
When will my order be delivered?
Your order will be delivered within 3–5 working days. Once your order is confirmed, we process it quickly and share tracking details so you can easily follow your delivery status. Delivery times may vary slightly based on your location, but we always aim to get your items to you as soon as possible.
Are your Products manufactured ethically?
Yes, all our products are manufactured ethically. We ensure fair labor practices, safe working conditions, and responsible sourcing in every step of our production process. When you shop with Luxeunivers, you’re supporting products made with care, respect, and integrity.
Do you have a size guide or measurements for your dresses?
Yes, we provide a detailed size guide for all our dresses. You can check the measurements on each product page to find your perfect fit. If you need further assistance, our team is always ready to help you choose the right size.

Account & Payment

Shop with confidence and pay conveniently when your order is delivered to your doorstep.
How long will it take for my order to arrive?
Your order typically arrives within 3–5 working days. Once shipped, you’ll receive tracking details so you can follow your package every step of the way. Delivery times may vary slightly depending on your location.
Can I cancel or change my order after it has been placed?
Yes, you can cancel or modify your order, but only within a short time after placing it. Please contact our support team as soon as possible, and we’ll assist you in updating or canceling your order before it’s processed for shipping.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy to ensure your satisfaction. If you’re not completely happy with your purchase, you can return or exchange it within 7 days of delivery, provided the item is unused and in its original condition. Our team will guide you through the simple process to make it quick and easy.
Do you offer gift wrapping or special packaging for orders?
Yes, we offer gift wrapping and special packaging for your orders. You can choose this option at checkout to make your gift extra special, beautifully presented, and ready to delight your loved ones.
What is your shipping policy?
We offer fast and reliable shipping on all orders. Orders are processed promptly and typically delivered within 3–5 working days. You’ll receive tracking details so you can follow your package every step of the way. Shipping times may vary slightly depending on your location.

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Discover our wide range of categories: Jewelry, Perfumes, Watches, Clothes, and Oils.

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Old Shujabad Road Opposite Mujahid Town Multan

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